Fuga Latin Travel PTY LTD (ABN: 43698876130)

Official Contact: info@fugalatintravel.com

Effective Date: 24 September 2026

Fuga Latin Travel PTY LTD is strictly committed to protecting the privacy, confidentiality, and security of personal data collected from our clients and website users. This Privacy and Data Protection Policy governs the collection, processing, storage, and cross-border transmission of personal information in full compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our digital platforms, submitting an inquiry, or authorizing a booking, you explicitly consent to the terms and data processing practices detailed herein.

SECTION 1. Scope and Categories of Collected Personal Data

Fuga Latin Travel PTY LTD restricts data collection to information that is strictly necessary for the custom design, logistical coordination, and legal issuance of requested travel arrangements. Collected data is categorized into the following classifications:

• Civil Identification Data: Full legal names, dates of birth, and gender indicators of the primary traveler and all accompanying party members.

• Direct Contact Credentials: Corporate or personal email addresses, verified telephone lines, and instant messaging handles (such as WhatsApp).

• International Regulatory Documentation: Alphanumeric passport details, nationality records, and issuing country data, strictly compiled when mandated by local destination authorities, border control agencies, or local operators to secure travel vouchers.

• Operational Health and Special Requirements Data: Disclosed data regarding physical fitness levels, high-altitude or scuba diving medical restrictions, and mandatory dietary requirements, processed solely for client safety during adventure activities.

• Digital Metadata and Analytics: IP addresses, device operating specifications, approximate geographic location data, and behavioral interaction logs tracked during user sessions on our web domain.

SECTION 2. Methods and Channels of Data Collection

Personal information is gathered by Fuga Latin Travel PTY LTD through transparent, direct, and automated technical channels:

• Voluntary Disclosure: Compiled via digital quotation forms, contact inputs, or subscription boxes on our website, as well as via direct corporate emails, WhatsApp correspondences, or telephonic consultations with our team.

• Automated Digital Tracking: Automatically recorded as users interact with our website’s infrastructure, utilizing cookies, tracking pixels, and analytical tags.

SECTION 3. Authorized Use and Cross-Border Data Transmission

Collected data is used solely to execute our professional travel intermediary services and to optimize our targeted commercial marketing campaigns:

• Wholesale Booking Networks: For itineraries within Australia, New Zealand, and Fiji, data is securely processed through our integrated wholesale reservation platforms (TravelDesk and Roaver) to automate voucher issuance for transport, campervan rentals, and accommodation.

• Direct International Coordination: For custom travel packages within South & Central America, necessary personal identifiers are transmitted directly to localized inbound tour operators, destination management companies (DMCs), and final supplier networks to secure land services.

• Analytical and Digital Marketing Tools: We deploy Google Analytics and the Meta (Facebook/Instagram) Ads Pixel. These commercial tools process behavioral metadata and anonymous cookies to evaluate website performance and serve relevant retargeting advertisements tailored to your travel interests.

• Strict Non-Commercialization Guarantee: Fuga Latin Travel PTY LTD enforces a zero-tolerance policy against the sale, lease, rental, or unauthorized disclosure of client databases to third-party entities for external marketing or commercial prospecting.

SECTION 4. Financial Security Protocol and Payment Processing

Fuga Latin Travel PTY LTD enforces strict data exclusion protocols regarding sensitive financial information to protect consumers against digital fraud and phishing attempts:

• Communications Restriction: Fuga Latin Travel PTY LTD will never, under any circumstance, request full credit card numbers, card verification values (CVV/CVC), expiration dates, or banking PINs via email, WhatsApp, or telephone calls.

• Authorized Payment Gateways: International credit card payments are routed and processed entirely through encrypted external links utilizing globally certified commercial gateways, specifically Stripe or PayPal. For domestic transactions within the Spanish-speaking market, cards are routed through the secure checkouts of our official wholesale platforms. All commercial gateways utilize end-to-end encryption complying with the highest tier of international banking safety standards (PCI-DSS). Direct bank transfers (EFT/Osko) into our Australian corporate account are also authorized. Any request for funds outside these secure, verified payment pathways must be deemed unauthorized and reported immediately.

SECTION 5. Cybersecurity Framework and Data Retention

All communication logs, custom itineraries, and contact databases are stored on highly secure, commercially licensed cloud servers. Internal access to our agency's digital environment is restricted to authorized personnel and fortified through complex password registries and mandatory Multi-Factor Authentication (MFA) protocols to mitigate the risk of data breaches, leaks, or unauthorized extraction.

SECTION 6. Statutory Rights of Access, Rectification, and Erasure

Under the Australian Privacy Act, individuals maintain absolute legal ownership over their personal information. You retain the right to formally request access to the personal data we hold on file, request immediate rectification of inaccurate data, or demand the permanent erasure of your records from our active commercial contact databases. To execute these statutory rights, please submit a formal written request to: info@fugalatintravel.com.

SECTION 7. Governing Law and Jurisdictional Framework

This Policy is governed by, construed, and enforced in accordance with the laws in force in the State of New South Wales (NSW), Australia. Fuga Latin Travel PTY LTD reserves the right to amend this document periodically to mirror shifting regulatory landscapes. The most current version will remain publicly accessible on our web platform.